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目的:探讨医疗投诉原因及防范措施。方法:回顾性分析2006年门诊30例投诉。结果:投诉主要内容为服务态度,占46.67%。主要对象为医师,占43.33%。结论:加强医务人员职业素质教育,转变服务理念,学会医患沟通技巧,正确处理医疗投诉。
Abstract：Objective: To investigate medical complaint causes and precaution steps.Methods: Medical complaint causes of 30 cases of outpatients in 2006 year were analyzed retrospectively.Results: The main complaint cause was service attitudes and main object was physician.Conclusion: It should be done that to strengthen the education of diathesis,to transform service thought,to elevate communication skill of the medical staff and to treat medical complaint correctly.
1余秀君,张卫东,陈蓓蓓,等.缓解门诊就医矛盾与构建和谐医患关系[J].现代预防医学,2006,33(12):2398.
2张明霞,施萍.门诊分诊如何实施人性化服务探讨[J].中国误诊学杂志,2007,7(20):4801.
3刘谦.关于构建和谐医患关系的思考[J].医学与哲学,2006,27(12):21-23
4温超英,皮秀华,董文忠.医患关系不和谐的原因[J].医学与哲学,2006,27(12):21-23.
5张红玉.利益冲突下的医患矛盾成因及其化解[J].商业时代,2007,10(2):15.
6鲁缀香.构建和谐护患关系中的人本管理探讨[J].海南医学院学报,2006,12(4):383-384.
基本信息:
DOI：10.13210/j.cnki.jhmu.2007.06.001
中图分类号:R197.3
引用信息:
[1]曾仪.门诊患者医疗投诉原因与防范措施[J].海南医学院学报,2007,No.61(06):565-566.DOI:10.13210/j.cnki.jhmu.2007.06.001.
2007-12-28
2007-12-28